UK 01793 855 839

International 044 1793 855 839

Privacy Policy

We take your privacy very seriously. We do not share your data with third parties except delivery couriers and for the purpose of servicing and delivering your order. Where you register for an account you agree to us storing your details online for the purpose of speeding up your purchases. No credit card details or financial data is accepted or stored on this website. We only use 3rd party external card payment processors. 

This website uses Google Analytics, a web analytics service provided by Google, Inc. (“Google”). Google Analytics uses “cookies”, which are text files placed on your computer, to help the website analyze how users use the site. The information generated by the cookie about your use of the website (including your IP address) will be transmitted to and stored by Google on servers in the United States . Google will use this information for the purpose of evaluating your use of the website, compiling reports on website activity for website operators and providing other services relating to website activity and internet usage. Google may also transfer this information to third parties where required to do so by law, or where such third parties process the information on Google’s behalf.

Google will not associate your IP address with any other data held by Google. You may refuse the use of cookies by selecting the appropriate settings on your browser, however please note that if you do this you may not be able to use the full functionality of this website. By using this website, you consent to the processing of data about you by Google in the manner and for the purposes set out above.

GDPR

Since you have given us your consent to process personal data for the specific purposes of servicing your order or enquiry, this consent ensures the legality of the processing. By registering with your account data or making an order, you expressly agree the data processing as described in this Privacy Policy. If we process your data for the purpose of servicing your order or enquiry, it is because you have expressly allowed and requested us to do so when you use the website. Thus, your consent represents the most important legal basis for the processing and storing of your personal data by us.

 

Shipping And Handling

Our minimum postage is £4.00. Charges for heavier items generally correspond to Royal Mail package rates. All items are posted by first class post, or heavy items by 24hr courier.

For deliveries to the rest of Europe we charge per weight. Minimum postage £7.00.
For USA - Shipping is by weight up to a maximum of £22.00 minimum postage £7.00.

Delivery Schedule Items shown on this website are normally in stock . We aim to despatch stock orders within 3 days of receipt. On rare occasions where an item is sold out we will notify customers by email giving the option of a full refund or placing the item on back-order.

International Enquiries and Orders: Enquiries and orders outside the UK are welcome.

Wholesale Terms

Retail Outlets ordering more than £150 or $300 are eligible for our very competitive wholesale rates . We will visit shops or centres for wholesale trade. In house viewing by appointment.

Wholesalers need to be registered with Windhorse.If you want to register as a wholesaler, please supply your full postal address and telephone number and we will send our full colour catalogue and prices by return.

Returns Policy

We are committed to customer satisfaction. If any item is damaged on arrival, please contact us immediately. If you are dissatisfied your purchase in any way, you may return the item(s) within 5 days of your taking delivery. We will refund the purchase price and, where the item has been damaged in transit, the cost of your postage.

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