How to order
Making A Purchase
Making a purchase could not be easier. Just browse our catalogue, and click on any items that you wish to buy and put them into the shopping cart. After you have finished your selection, proceed to the checkout and you will be asked for a few details that we need to be able to satisfy the order. Payment options "Payzone" and "Paypal" will appear when your billing details have been entered.
Payment details are not collected or stored on our website.Details for Visa and Mastercard are processed by "Payzone", a leading secure payment provider, or by "Paypal".
Please proceed to our “Payzone” payment screen and enter credit/debit card details in complete confidence.No card details are received or retained by the Windhorse Imports site.and they are not held in clear text on any web site.
When your transaction has gone through successfully you will see a detailed receipt page with your order reference and purchase total. You can print out your detailed receipt. You will also be sent an email confirming the details.
Alternatively you can pay via PAYPAL by selecting this option from the drop down menu in the payment screen. We also take credit card orders by phone.
We accept most major credit cards, Paypal, cheque, or postal order, in payment and will accept Euros and US$ calculated at the current exchange rate.
Shipping And Handling
Our minimum postage is £4.00. Charges for heavier items generally correspond to Royal Mail package rates. All items are posted by first class post, or heavy items by 24hr courier.
For deliveries to the rest of Europe we charge per weight. Minimum postage £7.00.
For USA - Shipping is by weight up to a maximum of £22.00 minimum postage £7.00.
Delivery Schedule Items shown on this website are normally in stock . We aim to despatch stock orders within 3 days of receipt. On rare occasions where an item is sold out we will notify customers by email giving the option of a full refund or placing the item on back-order.
International Enquiries and Orders: Enquiries and orders outside the UK are welcome.
Retail Outlets ordering more than £150 or $300 are eligible for our very competitive wholesale rates . We will visit shops or centres for wholesale trade. In house viewing by appointment.
Wholesalers need to be registered with Windhorse.If you want to register as a wholesaler, please supply your full postal address and telephone number and we will send our full colour catalogue and prices by return.
We are committed to customer satisfaction. If any item is damaged on arrival, please contact us immediately. If you are dissatisfied your purchase in any way, you may return the item(s) within 5 days of your taking delivery. We will refund the purchase price and, where the item has been damaged in transit, the cost of your postage.
We take your privacy very seriously. We do not share your data with third parties except delivery couriers and for the purpose of servicing and delivering your order. Where you register for an account you agree to us storing your details online for the purpose of speeding up your purchases. No credit card details or financial data is accepted or stored on this website. We only use 3rd party external card payment processors.
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