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Making A Purchase Making a purchase could not be easier. Just browse our catalogue, and click on any items that you wish to buy and put them into the shopping cart. After you have finished your selection, proceed to the checkout and you will be asked for a few details that we need to be able to satisfy the order. Payment options "Cardsave" and "Paypal" will appear when your billing details have been entered.
Payment Card details for Visa and Mastercard are processed by "Cardsave Streamline", the leading secure payment provider.
Please proceed to our “Cardsave” payment screen and enter credit/debit card details in complete confidence.No card details are received or retained by the Windhorse Imports site.and they are not held in clear text on any web site.
When your transaction has gone through successfully you will see a detailed receipt page with your order reference and purchase total. You can print out your detailed receipt. You will also be sent an email confirming the details.
Alternatively you can pay via PAYPAL by selecting this option from the drop down menu in the payment screen. We also take credit card orders by phone.
Remittance Terms We accept most major credit cards, Paypal, cheque, or postal order, in payment and will accept US$ calculated at the current exchange rate.
Shipping And Handling
Our minimum postage is £4.00. Charges for heavier items generally correspond to Royal Mail package rates. All items are posted by first class post, or heavy items by 24hr courier.
For deliveries to the rest of Europe we charge per weight. Minimum postage £7.00.
For USA - Shipping is by weight up to a maximum of £22.00 minimum postage £7.00.
Delivery Schedule Items shown on this website are normally in stock . We aim to despatch stock orders within 3 days of receipt. On rare occasions where an item is sold out we will notify customers by email giving the option of a full refund or placing the item on back-order.
International Enquiries and Orders: Enquiries and orders outside the UK are welcome.
Wholesale Terms: Retail Outlets ordering more than £150 or $300 are eligible for our very competitive wholesale rates . We will visit shops or centres for wholesale trade. In house viewing by appointment.
Wholesalers need to be registered with Windhorse.If you want to register as a wholesaler, please supply your full postal address and telephone number and we will send our full colour catalogue and prices by return.
Back Orders In the unlikely event that your item is not in stock, we will back order for you. You will always be emailed with the option to cancel your order if you would rather not wait.
Returns Policy We are committed to customer satisfaction. If any item is damaged on arrival, please contact us immediately. If you are dissatisfied your purchase in any way, you may return the item(s) within 5 days of your taking delivery. We will refund the purchase price and, where the item has been damaged in transit, the cost of your postage.